Sales Policies
Welcome to Black Sheep Building Products!
We want to ensure you have the best experience with us, so here are a few important details about our sales policies.
Our terms of sale are net 30 days from the invoice date with approved credit. Please make sure we have a signed credit application on file. If you’re tax-exempt, we’ll also need a sales tax exemption form on file. All other sales are shipped C.O.D. Just a heads up: shipments made on C.O.D. terms WILL NOT be dropped if funds aren’t available at the time of delivery. It’s up to us to decide whether to accept company or personal checks or to require certified funds.
Return Policy
We’re happy to accept returns of stock material as long as it’s full pieces, undamaged, clean, and resealable. One of our team members will determine if the material is acceptable for return. We’ll pick up returns promptly and at your convenience. Any material we accept as returns will apply toward the balance due on your account. Returns after 30 days from the original invoice date will be at our discretion.
Special Order Policy
Need something special? No problem! We can accommodate special order requirements. Please note that these items may require additional lead time as the manufacturer dictates. They are not subject to return, may incur freight charges, and require advance payment. When the order is confirmed, we’ll update you on the projected delivery date. Sometimes, special orders involve suppliers we aren’t as familiar with, which can affect predictability. Please ensure the product suits your needs, as suitability for end use is the customer’s responsibility.
We hope these policies are clear and helpful. If you have any questions, don’t hesitate to contact us. We’re here to help!
